Return Policy
At Kihei Web Design, we take pride in delivering exceptional web design and development services tailored to meet the unique needs of each client. Our return policy has been thoughtfully designed to ensure clarity and transparency while recognizing the nature of our work.
Eligibility for Refunds
Due to the custom nature of our services, refunds are available under the following conditions:
- Timeframe for Refund Requests: Refunds may be requested within 14 calendar days from the date of purchase.
- Work Status: Refunds will only be granted if no work has commenced on your project. This includes, but is not limited to, initial consultations, planning, design drafts, or any other project-related activities.
Non-Refundable Circumstances
Once work has begun on your project, refunds are no longer eligible. This policy ensures that the time, effort, and resources dedicated to your project are valued and respected.
Requesting a Refund
To initiate a refund request, please contact our team at (808) 214-9685 with the following information:
- Your name and contact details
- Date of purchase
- Project details
- Reason for the refund request
Our team will review your request and respond within 3 business days to confirm eligibility or request additional information.
Additional Information
Refunds will be processed using the original payment method, and any applicable transaction fees may be deducted from the refund amount. Please note that refund processing times may vary depending on your financial institution.
At Kihei Web Design, our goal is to provide a seamless and satisfactory experience. Should you have any questions or concerns about our return policy, feel free to reach out to our support team for assistance.
